FAQs

Q: How do I set up an account?

We sell exclusively to dance studios and schools. To request an account, contact us with your proof of business and we'll get you set up!

Proof of business includes two of the following that lists your name as the studio owner:

  • studio website
  • lease agreement
  • business license
  • voided business check
  • tax certificate
  • insurance policy
  • class schedule
  • articles in the press

Q: How do I order?

Orders can be placed by phone, online, mail, and fax. No minimum order required. To order online, simply apply for a username and password at tenthhousedance.com – a customer service representative will review and approve qualified customers within 1 business day.

Q: When will my Tenth House order ship?

Check availability and ship dates on each product page on our website, or call us anytime at 800.881.9310 for up-to-the-minute information on costume availability. Some costumes may be in stock and available for immediate delivery.

Q: What are your shipping policies and prices?

Shipping is always $10 for FedEx ground in the contiguous US, no matter the order size.

For deliveries to Alaska, Hawaii, and Puerto Rico, standard shipping is $10 for orders of $250 or more. For orders less than $250, standard shipping is $20.

Q: Do you ship internationally?

We only ship internationally to Canada.

For deliveries to Canada, a flat rate of $45 covers express shipping and entrance/clearance fee. Note: applicable taxes and duty not included. Certain restrictions apply. Please call 800.881.9310 for detailed information based on location.

Q: What is your return policy?

We do not accept returns. However, costumes may be exchanged for sizing within two weeks of receiving your merchandise for a $5.00 restocking fee. Please call us prior to exchanging any items or the transaction cannot be completed. Exchanged costumes must be in brand new condition and contain all accessories and original packaging. Shipping charges are not refundable.

Q: Why don't you accept returns?

In order to offer you the best possible quality and prices, we cannot accept returns.

Q: What methods of payment do you accept?

We accept Visa, MasterCard, Discover, American Express, and check-by-phone payments. We also accept COD payments for an additional $8.50. COD cannot exceed $1,000. A cashier’s check or money order is required for COD orders of more than $250. A 25% deposit is due when costume order is placed, for all methods of payment except Purchase Orders from public education institutions. Purchase Orders are accepted only from public education institutions, and must be faxed or mailed. For all other methods of payment, the balance must be received in full 30 days prior to your ship date. If final payment is not received 30 days prior to your ship date, your order is subject to a change in ship date.

Q: Do you require a minimum order?

No minimum order required.

Q: How do I contact you?

Contact information can be found here.